Vrontis, Demetris and Kogetsidis, Harry (2008) Environmental analysis as a means to customer satisfaction: the case of Starbucks in Cyprus. Journal for International Business and Entrepreneurship Development, 3 (3/4). p. 188. ISSN 1549-9324Full text not available from this repository.
Customer satisfaction is the extent to which a product's perceived performance matches buyers' expectations. The key to successful and profitable business rests with identifying the needs and wants of the customer and providing goods and services to satisfy these needs and wants. This paper examines how environmental analysis can help Starbucks, the leading specialty coffee brand and retailer in the world, to achieve customer satisfaction in its recently targeted market of Cyprus. The paper concludes that the company should pay particular attention to its customers' cultural preferences and should offer the host market not just coffee but a real coffee experience.
|Uncontrolled Keywords:||customer satisfaction; food industry; marketing planning; situation analysis; Starbucks; Cyprus; environmental analysis; coffee retailing; culture; cultural preferences.|
|Subjects:||H Social Sciences > H Social Sciences (General)
H Social Sciences > HF Commerce
|Divisions:||Faculty of Business, Computing and Applied Sciences > Business School > Business and Human Resource Management|
|Research Priority Areas:||Applied Business Research|
|Depositing User:||Anne Pengelly|
|Date Deposited:||05 May 2015 11:06|
|Last Modified:||26 Aug 2016 11:31|