How to Switch IT Service Providers: Recommendations for a Successful Transition

Olzmann, Matthias and Wynn, Martin G (2012) How to Switch IT Service Providers: Recommendations for a Successful Transition. International Journal on Advances in Intelligent Systems, 5 (1 & 2). pp. 209-219. ISSN 1942-2679

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Abstract

Although IT outsourcing is a growing industry and a common topic in the literature, there is limited research which critically analyses and assesses the switching of IT outsourcing providers – in particular the factors contributing to success are under-researched. This article explores this growing area of management and consultancy activity by analyzing the existing literature in the field. This allows the identification of critical success factors that are pertinent to the switching of providers and provides recommendations for a successful transition.

Item Type: Article
Article Type: Article
Uncontrolled Keywords: service providers; outsourcing; IT outsourcing; ITO; switching providers; changing providers; transition; exit management; critical success factors; checklist for success
Subjects: T Technology > T Technology (General)
Divisions: Schools and Research Institutes > School of Computing and Technology > Technical Computing
Research Priority Areas: Innovation, Design and Technology
Depositing User: Martin Wynn
Date Deposited: 27 Apr 2015 13:14
Last Modified: 26 Aug 2016 04:32
URI: http://eprints.glos.ac.uk/id/eprint/2087

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