Providing developmental feedback to individuals from different ethnic minority groups using expert systems

Biggs, David M and Sagheb-Tehrani, Mehdi (2008) Providing developmental feedback to individuals from different ethnic minority groups using expert systems. Expert Systems, 25 (2). pp. 87-97.

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Abstract

The paper is an account of a commercially successful and viable expert system entitled FRED (Feedback Reporter Evaluating Development). Expert systems offer a consistent approach to providing feedback to individuals that people with personal biases and emotions may find difficult to achieve. The text used in the expert system is sensitive and carefully worded by a team of skilled professionals, many of whom were from ethnic and cultural minorities. This is especially important when dealing with internal applicants from ethnic minorities as feedback given is consistent, fair, non-judgemental and devoid of possible ethnic prejudices and emotional statements. FRED offers a sensitive, comprehensive and cost-effective method of producing feedback reports for individuals from an ethnic minority and the paper details FRED's design, use and evaluation in an organizational setting. Future research is recommended in utilizing expert systems to provide feedback in assessment and development settings.

Item Type: Article
Article Type: Article
Uncontrolled Keywords: ethnic minorities;personal development;applicant reactions to selection, TW04
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Faculty of Business, Computing and Applied Sciences > School of Natural & Social Sciences > Psychological Sciences
Research Priority Areas: Sport, Exercise, Health & Wellbeing
Depositing User: Ineke Tijsma
Date Deposited: 16 Mar 2015 12:32
Last Modified: 25 Jun 2016 17:05
URI: http://eprints.glos.ac.uk/id/eprint/1422

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