E-business and process change: two case studies (towards an assessment framework)

Wynn, Martin G and Turner, Phillip and Lau, Erin (2013) E-business and process change: two case studies (towards an assessment framework). Journal of Small Business and Enterprise Development, 20 (4). pp. 913-933. ISSN 1462-6004

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Abstract

Purpose The purpose of this research paper is to explore the impacts of e-business technology adoption at process level in SMEs. Methodology/approach The paper reviews a range of literature and mainstream models relating to e-business impacts in SMEs and then focuses on two in-depth case studies. The cases draw their empirical material from the involvement of the author in e-business project management in these two companies.. Findings The two case studies show significant impacts of e-business technology at process level. They also illustrate that contrasting information systems strtaegies can be equally successful in embracing e-business process change. Originality/value The value of the case studies lies in their originality and the paper highlights the potential impacts and benefits of e-business at process level.

Item Type: Article
Article Type: Article
Uncontrolled Keywords: Information systems, SMEs, E-business, Assessment framework, Legacy systems, Process change, Process models
Subjects: T Technology > T Technology (General)
Divisions: Schools and Research Institutes > School of Computing and Technology > Technical Computing
Research Priority Areas: Innovation, Design and Technology
Depositing User: Martin Wynn
Date Deposited: 18 Feb 2015 12:18
Last Modified: 29 Aug 2016 06:48
URI: http://eprints.glos.ac.uk/id/eprint/1382

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